Shipping & Returns Policy

Shipping Policy

Order Processing Time:

•Orders are processed within 1-2 business days (Monday-Friday) after payment is received.

•Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates:

•Shipping charges for your order will be calculated and displayed at checkout.

•We offer standard shipping, with estimated delivery times of 3-7 business days.

•Expedited shipping options are available at an additional cost.

Shipping Restrictions:

•We currently ship within the state of Connecticut only.

•Customers must be 21 years of age or older to purchase wine. A signature and valid ID are required upon delivery.

•We cannot ship to P.O. Boxes or APO/FPO addresses.

Order Tracking:

•Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Returns Policy

Return Eligibility:

•Wine can be returned or exchanged within 30 days of purchase if it is unopened and in its original packaging.

•Opened or consumed wine cannot be returned unless there is a quality issue.

Return Process:

•To initiate a return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] with your order number and reason for return.

•Approved returns will receive a Return Merchandise Authorization (RMA) number and instructions for return shipping.

•Customers are responsible for return shipping costs unless the return is due to our error or a quality issue.

Refunds:

•Once we receive and inspect your return, we will process your refund.

•Refunds will be credited to your original method of payment within 5-7 business days.

Damaged or Defective Items:

•If you receive a damaged or defective item, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number].

•Provide a detailed description of the issue and, if possible, include photos.

•We will arrange for a replacement or refund, including return shipping costs, for damaged or defective items.

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at:

•Email: [Customer Service Email]

•Phone: [Customer Service Phone Number]

•Address: [Wine Shop Address]